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Kepulauan Riau, Batam, Kompleks Monde Bay Commercial, Center, kelurahan Block F9 - F12, Sadai, Bengkong, Batam City, Riau I
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Home – About hotel

About hotel - The Quadrant Hotel Ocarina, Batam

About hotel image

Discover comfort and convenience at The Quadrant Hotel, located in the scenic Ocarina Bay area of Batam. Our boutique hotel features 37 elegantly designed rooms categorized into 5 distinct types to meet the diverse needs of our guests. Known for its homey atmosphere, the hotel also boasts a spectacular rooftop restaurant and bar, providing a premium dining experience with a view that never sleeps.

Terms of stay

  • Check-in and Check-out: Standard check-in time starts at 14:00, and guests are required to check out by 12:00 to ensure room preparation for incoming arrivals.

  • Early or Late Arrivals: Requests for early check-in or late check-out are subject to room availability and may be subject to additional service charges.

  • Cancellation Policy: Cancellations must be made at least 48 hours before the scheduled arrival date to avoid a penalty fee equivalent to one night's stay.

  • Non-Refundable Bookings: Any reservations made under a non-refundable rate will not be eligible for a refund or credit in the event of a cancellation or no-show.

  • No-Smoking Policy: To maintain a fresh and homey environment, smoking is strictly prohibited inside all 37 guest rooms across all 5 room types.

  • Pet Policy: For the comfort and safety of all our guests, pets of any kind are not permitted on the hotel premises.

  • Rooftop Dining Etiquette: Our rooftop restaurant and bar are open 24 hours, but we kindly ask guests not to bring outside food or beverages into these areas.

  • Quiet Hours: To ensure a peaceful stay for everyone, guests are requested to keep noise levels to a minimum between 22:00 and 07:00.

  • Personal Valuables: The hotel is not responsible for the loss or damage of personal items; please use the in-room safe deposit boxes for your valuables.

  • Maximum Occupancy: Each of our 5 room types has a specific maximum occupancy, and additional guests or extra beds may incur extra charges.

Check-in 2:00 PM
Check-out 12:00 PM
Booking cancellation

  • Free Cancellation: Guests may cancel their reservation free of charge if choose Refundable Bookings with up to 48 hours before the scheduled check-in date (14:00 local time).

  • Late Cancellation Fee: Any cancellation made within 48 hours of the arrival date will result in a penalty charge equivalent to the cost of the first night’s stay.

  • No-Show Policy: In the event of a no-show (failure to arrive without prior notice), the full amount of the reservation or the first night's stay will be charged, depending on the booking terms.

  • Non-Refundable Bookings: Reservations made under "Non-Refundable" or "Special Deal" rates are not eligible for any refund, change, or credit regardless of when the cancellation is made.

  • Modification Policy: Requests to change stay dates are subject to room availability and may result in a rate adjustment based on the new selected dates.

  • Early Departure: If a guest chooses to shorten their stay after check-in, the hotel reserves the right to charge the remaining nights as per the original booking.

Cancellation policy

  • Free Cancellation: Guests may cancel their reservation free of charge if choose Refundable Bookings with up to 48 hours before the scheduled check-in date (14:00 local time).

  • Late Cancellation Fee: Any cancellation made within 48 hours of the arrival date will result in a penalty charge equivalent to the cost of the first night’s stay.

  • No-Show Policy: In the event of a no-show (failure to arrive without prior notice), the full amount of the reservation or the first night's stay will be charged, depending on the booking terms.

  • Non-Refundable Bookings: Reservations made under "Non-Refundable" or "Special Deal" rates are not eligible for any refund, change, or credit regardless of when the cancellation is made.

  • Modification Policy: Requests to change stay dates are subject to room availability and may result in a rate adjustment based on the new selected dates.

  • Early Departure: If a guest chooses to shorten their stay after check-in, the hotel reserves the right to charge the remaining nights as per the original booking.